Uttar Pradesh State Institute of Forensic Science, Lucknow, India

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Uttar Pradesh State Institute of Forensic Science, Lucknow, India

Affiliated with NFSU, Gandhinagar & Approved by AICTE & BCI, Government of India

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Website Monitoring Policy for Uttar Pradesh State Institute of Forensic Science, Lucknow

(GIGW Compliance)  

1. Introduction

The Uttar Pradesh State Institute of Forensic Science, Lucknow (UPSIFS) is committed to maintaining a secure, functional, and user-friendly website that meets the standards set forth by the Government of India. In alignment with the Guidelines for Indian Government Websites (GIGW), this Website Monitoring Policy provides a structured framework to ensure the website’s performance, accessibility, security, and compliance with GIGW norms. The policy outlines the methods and tools for monitoring the website, the roles and responsibilities of staff, and the procedures for addressing issues identified during monitoring to ensure consistent website quality and adherence to legal and regulatory requirements.  

2. Objectives

The primary objectives of this Website Monitoring Policy are:

  • Ensure Compliance: Ensure that the Institute’s website complies with the GIGW standards, including accessibility, usability, and security.
  • Maintain Performance: Regularly assess and optimize website performance to provide a smooth user experience.
  • Ensure Security: Identify vulnerabilities and prevent unauthorized access, data breaches, or cyber-attacks.
  • Monitor Content Integrity: Ensure that the content on the website is accurate, up-to-date, and aligned with legal and regulatory requirements.
  • Enable Continuous Improvement: Monitor website metrics to identify opportunities for improving content delivery, user experience, and compliance.
 

3. Scope

This policy applies to all aspects of the Uttar Pradesh State Institute of Forensic Science website, including:

  • The public-facing website
  • All associated subdomains, pages, and content
  • User interactions such as form submissions, searches, and downloads
  • Web applications or services embedded within the website
  • Any content that is hosted, updated, or maintained by the Institute’s web team or associated third-party contractors
 

4. Website Monitoring Components

Monitoring of the Institute’s website will encompass the following key components:

1. Performance Monitoring

  • Page Load Speed: Measure and optimize the time it takes for website pages to load, ensuring an optimal user experience.
  • Downtime and Uptime: Monitor the availability of the website to minimize downtime, using tools like Uptime Robot or Pingdom.
  • Response Time: Track the time it takes for the server to respond to user requests to ensure fast and reliable access.

2. Security Monitoring

  • Vulnerability Scanning: Regular scanning of the website and servers to identify potential vulnerabilities using automated tools like Qualys or OWASP ZAP.
  • SSL/TLS Certification: Ensure that the website uses HTTPS and that SSL certificates are up-to-date to secure data transmission.
  • User Authentication: Monitor login attempts and access logs to detect unauthorized access or attempts to compromise the website.
  • Backup Monitoring: Ensure that regular backups are performed, both for the website’s content and its underlying databases.

3. Content Monitoring

  • Accuracy and Relevance: Regularly check that all website content (e.g., policies, notices, publications) is up-to-date and relevant.
  • Legal Compliance: Ensure that the website complies with accessibility standards such as Section 508 of the Rehabilitation Act, WCAG 2.0, and GIGW guidelines.
  • Broken Links: Detect and fix broken links or missing pages to enhance user experience.
  • Consistency: Ensure that content formatting and presentation are consistent across all pages and meet GIGW standards.

4. Accessibility Monitoring

  • WCAG Compliance: Conduct periodic audits to ensure that the website meets WCAG 2.0 guidelines (Level AA) for accessibility, ensuring usability for individuals with disabilities.
  • Screen Reader Testing: Ensure the website content is fully compatible with screen readers used by visually impaired individuals.
  • Mobile Responsiveness: Monitor the website’s responsiveness across various devices (mobile phones, tablets, desktops) to ensure that it provides an optimal user experience on all screen sizes.

5. Traffic Monitoring and Analytics

  • Visitor Analytics: Monitor traffic trends using tools like Google Analytics to identify popular pages, user demographics, and areas needing improvement.
  • Search Analytics: Monitor internal search data to identify content gaps and improve navigation.
  • Search Engine Optimization (SEO): Track the website’s search engine ranking and ensure that it is optimized for visibility.

6. Incident Monitoring and Response

  • Alerting System: Set up real-time alerts for issues related to downtime, security breaches, or performance degradation.
  • Incident Tracking: Keep a log of website incidents (security breaches, performance issues) and actions taken to address them.
  • Root Cause Analysis: After an incident is resolved, conduct a post-mortem to identify the root cause and implement preventive measures.

5. Monitoring Tools and Technology

To ensure effective website monitoring, the Institute will deploy the following tools and technologies:

  • Google Analytics: For tracking website traffic, user behavior, and content performance.
  • Pingdom/Uptime Robot: For monitoring website uptime and response time.
  • OWASP ZAP or Acunetix: For security vulnerability scanning.
  • Google PageSpeed Insights: To monitor and optimize website load time.
  • WAVE or AXE: For assessing website accessibility and WCAG compliance.
  • Screaming Frog SEO Spider: For broken link detection and SEO analysis.
  • Cloudflare: For performance enhancement and DDoS protection.

6. Roles and Responsibilities

  • Web Team: The Institute’s Web Team will be primarily responsible for setting up, configuring, and maintaining the monitoring tools. They will also manage the process of identifying issues and coordinating with relevant departments to resolve them.
  • IT Security Team: Responsible for monitoring the website’s security posture, conducting vulnerability scans, managing backup processes, and ensuring that any potential threats are swiftly mitigated.
  • Compliance Officer: Ensures that website content, accessibility, and monitoring practices comply with relevant legal frameworks such as GIGW, the Information Technology Act, and the Rights of Persons with Disabilities Act.
  • Content Managers: Regularly review content accuracy, relevance, and legal compliance, ensuring the website reflects up-to-date information and guidelines.
  • Website Auditor: Conducts periodic audits on the website’s overall performance, security, and compliance with accessibility standards.

7. Monitoring Frequency and Review

  • Daily Monitoring: Critical components such as uptime, response time, security scans, and backups should be monitored daily to ensure the website remains functional and secure.
  • Weekly Monitoring: Content review, broken link checks, and performance analytics should be conducted weekly.
  • Monthly Monitoring: Conduct a full security audit, including vulnerability scanning and accessibility testing. Review compliance with GIGW and WCAG standards.
  • Quarterly Review: A comprehensive performance and compliance review, where the effectiveness of the monitoring strategy is evaluated, and new tools or strategies are considered.
  • Incident Reporting: Any significant incidents such as security breaches or long downtimes should be reported immediately and analyzed post-incident.

8. Incident Response and Corrective Actions

  • Incident Categorization: Incidents should be categorized into critical, high, medium, or low severity based on their impact on the website’s functionality, security, and user experience.
    • Response Protocols:
      • For critical incidents such as a security breach, immediate action will be taken to address the issue and restore the website.
      • For performance-related issues such as slow loading times, optimization tools will be employed to rectify the issues within 24 hours.
    • Documentation: All incidents, their causes, and resolutions will be documented in a central log for future reference and analysis.

9. Compliance with GIGW Standards

The Institute will ensure that:

  • The website complies with the Government of India’s Guidelines for Indian Government Websites (GIGW).
  • Accessibility requirements under the Web Content Accessibility Guidelines (WCAG 2.0) are met, ensuring equal access for all users.
  • The website adheres to security best practices, with all updates, patches, and monitoring in place to protect against cyber threats.

10. Review and Revision of Policy

This Website Monitoring Policy will be reviewed annually or when there are significant changes to the website’s functionality, legal requirements, or monitoring tools. The policy will be updated to reflect the latest industry practices, GIGW revisions, and technological advancements.

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